We would like to share some of the most frequently asked questions that we receive. Of course, you are always free to call and ask your questions directly to one of our trained staff.
What insurances do you take?
We are credentialed with most insurance companies; however, we recommend that you contact our office to confirm that your particular policy is accepted by our practice. Contact your insurance company directly to confirm that our office is in-network. Deductibles, co-insurance and copays for coverage varies and depends on your specific policy.
What is the walk-in schedule?
Our walk-in hour starts at 7:45 am with a maximum of 3 patients and at 12:30 pm with a maximum of 3 patients. Only one medical issue will be addressed. Please call to check for availability.
How do I resolve billing questions?
Please call during business hours and speak directly with our billing department or you can email: firstname.lastname@example.org. For questions about your insurance benefits and coverage, contact your insurance company directly.
How long does it take for referrals/authorizations?
Once we give you a referral to a sub-specialist, that office needs to 1) contact our referral coordinator and 2) provide detailed codes for visits and procedures that might be related to your visit and that may need authorization from your insurance company in order for you to be seen and covered. Our referral department needs 5 to 7 business days to process and send information. Please call for details.
Can I get my blood drawn at Legacy Family Medicine?
We do not draw blood in our office. However, we refer to four major labs within a two-mile radius of our office. If you prefer to have testing before your office visit, please call for a laboratory order. Some patients may need to be seen by a provider before given a laboratory form.
If needed, can I receive injections at Legacy Family Medicine?
How can I ensure my tests are available prior to my follow-up visit?
How can I refill my medications?
Please have your pharmacy fax a refill request to our office, fax # 407-781-1001, or send a request electronically. Please be advised that refills for certain controlled medications require an office visit. Refills may also require testing to ensure there are no side effects from the medication and to conduct proper follow-up for the medication.Routine medications (i.e., hypertension, diabetes or cholesterol) are usually given with sufficient refills for the entire year.
What if I need paperwork to be filled out for another agency?
Completing paperwork for Disability, FMLA, parking permits, and other documentation is not covered under your insurance benefits and require an office visit. Please contact our office to obtain a total fee for your documents.
Why does the clinic run late sometimes?
How can we reach your office?
The best way to reach us is by calling 407-781-1000 during business hours or go to our Contact page and send us a message.