We would like to share some of the most frequently asked questions that we receive. Of course, you are always free to call and ask your questions directly to one of our trained staff.
What insurances do you take?
We are credentialed with most insurance companies; however, we recommend that you contact your medical insurance directly to confirm that our office is in-network. Deductibles, co-insurance and copays for coverage varies and depends on your specific policy, contact your insurance for details.
What is the walk-in schedule?
Due to the COVID-19 pandemic we are not offering walk-in hours. Please call our office for available appointments for walk-in/sick visits. This visit will be for a single issue only. Available appointments are first came first serve.
How do I resolve billing questions?
Please call during business hours and speak directly with our billing department or you can email: email@example.com. For questions about your insurance benefits and coverage, contact your insurance company directly.
How long does it take for referrals/authorizations?
Once we give you a referral to a sub-specialist, that office needs to 1) contact our referral coordinator and 2) provide detailed codes for visits and procedures that might be related to your visit and that may need authorization from your insurance company in order for you to be seen and covered. Our referral department needs 5 to 7 business days to process and send information. Please call for details.
Can I get my blood drawn at Legacy Family Medicine?
We do not draw blood in our office. However, we refer to four major labs within a two-mile radius of our office. If you prefer to have testing before your office visit, please call for a laboratory order. Some patients may need to be seen by a provider before given a laboratory form.
If needed, can I receive injections at Legacy Family Medicine?
Yes, you can! Certain injectable medications may be covered under your insurance benefits and others may not. You may elect to pay a facility fee if it is not covered entirely, or you may elect to take a prescription to the pharmacy and return with the medication to have it administered in the office that same day. Nurse visits are available for injection administration only.
How can I ensure my tests are available prior to my follow-up visit?
As a general rule, please allow 10 business days for results to be received and filed. All laboratory results will be discussed in detail with one of our providers during your follow-up visit. Contact your laboratory directly to verify the time your labs will be done and sent to us. This can vary between labs. If you have any questions, please do not hesitate to contact us.
How can I refill my medications?
Please have your pharmacy fax a refill request to our office, fax # 407-781-1001, or send a request electronically. Please be advised that refills for certain controlled medications require an office visit. Refills may also require testing to ensure there are no side effects from the medication and to conduct proper follow-up for the medication.Routine medications (i.e., hypertension, diabetes or cholesterol) are usually given with sufficient refills for the entire year.
What if I need paperwork to be filled out for another agency?
Completing paperwork for Disability, FMLA, parking permits, and other documentation is not covered under your insurance benefits and require an office visit. Please contact our office to obtain a total fee for your documents.
Why does the clinic run late sometimes?
Our providers start their working day on time. Unfortunately, some patients run into obstacles on their way to the office, making them late for their appointments; however, this rarely affects other patients. When we encounter a medical emergency (e.g. heart attack, anxiety attack), we need to call 911, stabilize the patient and then discharge the patient to EMS. Also, our pledge to patient care sometimes requires us to spend more time with patients, especially those being diagnosed with a complex or fatal illness (e.g. cancer). It is our goal to treat each patient with the utmost respect and we thank you for being a partner in our mission of compassionate collaboration with patients.
How can we reach your office?
The best way to reach us is by calling 407-781-1000 or 407-985-4565 during business hours or email us at firstname.lastname@example.org.